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Welcome to Customer Service.

Please feel free to navigate this page with the links provided below for your convenience, thank you.

Return/Exchange Policy
Store Location
Printable Order Form
Placing a Phone Order
What methods of payment do we accept?
Order Status and Tracking
Order Processing
Membership Benefits
Sales Tax
Shipping Options
Privacy & Security

We stand behind the quality of our products.
Within 90 days of sale, you may return any of the following items to our Boston store or via mail for a refund or exchange.
  • Any software product, unopened, in its original condition.
  • Any book in its original condition (with the exception of any publications of BOMA International, National Association of REALTORS® or the National Apartment Association, which may only be returned if defective.)
  • Any Standard Forms purchased separately or unopened packages of Standard Forms in their original condition
  • Any other merchandise in new condition, with its original packaging and accessories.
Please note that we can process returns and refunds only for items purchased through or purchased through the Greater Boston Real Estate Board (GBREB).
Returning merchandise to a store:
Please bring your packing slip, the credit card used for the purchase, a valid photo ID, and the merchandise to our Boston store for a full refund or exchange.
Returning merchandise by mail:
Please fill out the form printed on the back of your packing slip, circle the items that you are returning, and indicate the reason for the return or exchange.
If you are ordering items in exchange, please list name of product and ID number (as well as the ship-to address if different than original).
Pack merchandise along with return/exchange form and ship back to us. Packages must be returned prepaid. (Sorry, we can't accept COD deliveries.)
If you are returning or exchanging for an item of lesser value, we will issue a refund to your credit card immediately upon receipt of the merchandise. If you exchange for an item of greater value, we will charge the balance to your credit card. (Sorry, shipping charges must be paid on all items ordered in exchange and shipping charges on original order cannot be refunded. However, if products are defective or are sent to a customer by GBREB in error, GBREB will pay for all shipping costs associated with the mistaken shipment, including the cost of returning the product to the GBREB.)
Our shipping address is:
Greater Boston Real Estate Board
One Center Plaza , Mezzanine Suite
Attn: Returns
Boston, MA 02108

The Greater Boston Real Estate Board has one location:
One Center Plaza, Mezzanine Suite
Boston, MA, 02108

DIRECTIONS (click here)

Orders may be placed by phone Monday - Friday, 9:00 a.m. - 4:30 p.m. EST. Please call 1-617-423-8700 and speak with our receptionist. Please have the ID number ready.

For orders placed via, we gladly accept VISA, MasterCard, American Express and Discover credit cards. We also accept business and personal checks, and, of course, CASH for orders placed through the mail or at our retail store.

If you wish to check the status of a current order or track a shipped order, please call 1-617-399-7864, Monday - Friday, 9:00 a.m. - 4:30 p.m. EST

All orders will be processed and leave our office within 48 hours. Shipping time is additional and will vary depending upon the chosen shipping method.
Note: Due to our short order processing time, we can't process changes to a shipping address after an order has been placed. We apologize for any inconvenience this may cause.

Joining the Greater Boston Real Estate Board or one of its divisions allows you to:
  • order our products at a reduced rate
  • receive advance announcements of our sales, promotions and other special events
  • attend educational and networking events at a reduced rate;
  • receive timely notices on legal trends, and much more.

Federal law requires us to add the appropriate sales tax to any orders shipped in Massachusetts where we currently operate a retail store. 6.25% sales tax will automatically be calculated for orders shipped to Massachusetts addresses.

To service our customers with speed and affordability of shipping, we offer four different levels of service for shipments to addresses within the United States. We hope this selection and rapid service helps you choose the service that's right for your needs.

Charges per order:
UPS - Ground Services
(Delivery for most orders within 3 - 5 business days)
$0.50 to $25.00 $7.00
$25.01 to $200.00 $10.00
$200.01 to $400.00 $16.00
$400.01 to $800.00 $19.00
$800.01 to $1000.00 $42.00
$1000.01 to $1500.00 $35.00
$1500.01 to $2000.00 $45.00
$2000.01 to $2500.00 $0.00
$2500.01 to $3000.00 $65.00
Over $3000.00
UPS - 2nd Day Service
(Monday - Friday Only)
$0.00 to $25.00 $11.00
$25.01 to $200.00 $18.00
$200.01 to $300.00 $26.00
$300.01 to $400.00 $36.00
$400.01 to $500.00 $46.00
Over $500.00
UPS - Overnight Service
(orders must be received by 3:00 p.m. EST to be shipped next day)
$0.00 to $25.00 $18.00
$25.01 to $200.00 $28.00
$200.01 to $300.00 $36.00
$300.01 to $400.00 $46.00
$400.01 to $500.00 $56.00
Over $500.00

We are committed to keeping your personal information confidential. Data about activity of visitors is used to improve our customers' shopping experience. Your information will not be given to any other companies. The Greater Boston Real Estate Board may use or disclose information about your demographics and use of the site in a manner that does not reveal your identity. Email addresses and other personally identifying data about you is known to the Greater Boston Real Estate Board only when voluntarily submitted or posted to us. The Greater Boston Real Estate Board may use data provided by you to notify and familiarize you with products and new arrivals, to answer inquiries and to send information, promotions or catalogs. Your information will not be given to any other companies, and you may choose not to receive these offers at any time. Please e-mail us at to remove your name from our mailing list.
If, at any time, the Greater Boston Real Estate Board is required by law or by any other legal process to release customer information we must cooperate fully.
Protecting your order information is a priority. The Greater Boston Real Estate Board makes every effort to protect your online information by using Secure Socket Layer (SSL) Protocol encryption technologies to protect against information loss and Digital Signatures to ensure message authenticity. Please note that some versions of browsers and some firewalls do not permit communication through secure servers.
Our site uses cookies (information stored by your browser on your computer's harddrive) to personalize your shopping experience. These cookies do not contain any confidential personal information.

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